m|four services suite
m|four is a complete portfolio of service elements that can be applied to any part, or all, of your business.
Whether data or voice; fixed or mobile; local, national or international – we can build a service that meets your specific business needs now and for the future based on a suite of standard modules, flexing services as your requirements change to incorporate new areas of IT and communications.
As organisations become more reliant on IT appropriate safeguards are needed to protect their investment. Multi-site offices and remote workers present IT managers with a regular influx of new challenges. Imerja’s flexible m|four services suite provides total peace of mind that our highly skilled networking and security experts are monitoring and protecting your infrastructure around the clock.
The modular nature of the m|four suite means you can define the service level you require for each element of your IT infrastructure, and alter the service as your business needs change based on the following core elements:
Maintenance and Support services deliver fast recovery for unavoidable IT device failures on both hardware and software components.
Monitoring is carried out within our resilient operations centres. Underpinned by ServiceAlert™, Imerja’s monitoring and management system, our service desk engineers can monitor your network 24x7.
Management provides a high level of assurance on the performance and availability of your IT infrastructure, with Imerja becoming the technical design authority for your network, taking ownership for configuration management and change control.
Managed service desk provides a single point of contact for your business and third party organisations, ensuring your IT infrastructure is effectively managed and supported by our team of dedicated engineers.
Built around pre-determined, defined SLAs, our services are delivered from our own ISO accredited 24x7 operations centres in the north and south of the country. With us supporting your IT in a way that suits your needs, it allows you to focus on the most important thing – your business.