Imerja makes a valuable contribution to its customers

This is the overwhelming opinion of those questioned in this year's annual customer satisfaction survey, which also revelaed that Imerja is providing positive, timely and appropriate contributions to their business and is in turn with both their current and future needs.

All customers reported they enjoy a good working relationship with imerja, with 85% stating that they feel their enquiries have always been responded to in good time.

And to top it all, 100% of customers that responded reported being very satisfied with the capability of the technical specialists and engineers they have worked with over the last year.

These excellent results reflect how well Imerja understands and responds to the needs of its customers across the board. It is important to have confirmation not only that the service being provided is worthwhile, but also that customers are happy with the more personal side of the relationship, and with the way in which any problems are handled.    As the company expands, it is invaluable to see that outstanding service can be maintained with over 71% of customers stating that they are more than satisfied with imerja’s approach to the management of their account.