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Imerja Logo business IT solutions & managed services

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Service Improvements

Since it was founded Imerja has concentrated on developing its core service competencies to ensure it provides the level of service its customers demand, and delivers it consistently and to a high standard.

Maintaining a flexible approach underwritten by service level agreements has helped broaden the appeal of Imerja’s ServiceAlert portfolio, and establish Imerja as the supplier of choice to many organisations.

Encouraging feedback and maintaining an open dialogue with customers at every stage of a project or service engagement has enabled Imerja to improve both its method of delivery and quality of service, strengthening its value as a trusted partner. In addition, and in response to specific customer requirements, Imerja has expanded its service portfolio through strategic partnerships to provide application testing and infrastructure management services.


“One of Imerja’s strengths is its ability to react quickly to customer requirements - as a result, over time, we have been able to refine our processes and fine tune our services model to deliver better value and a higher quality service”

 

Matt Johnson, Operations & Services Director Imerja Limited


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