Imerja clinches deal with Liverool Womens Hospital
7th August 2013
Imerja is now the first point of contact for all technical and clinical systems faults at Liverpool Women’s Hospital, which has outsourced its internal service desk to the firm.
If an IT network or clinical application problem arises at any time of day or night, Imerja works to get the hospital’s systems up-and-running again as quickly as possible. IT infrastructure problems are resolved by Imerja’s engineers, while clinical faults are allocated to hospital teams.
The service desk also collates management information, supplied to the hospital on a monthly basis, to help prepare for incidents and times of high demand.
Imerja managing director Ian Jackson said: “We’ve worked with the hospital on previous projects and are really pleased with this new strand.”
Cathy O'Keeffe, from the hospital, said: “Imerja’s service desk also supplies us with detailed management information that we didn’t have access to previously. It’s really important to be proactive with our IT.”