This excerpt is from a recent press release detailing the work that Imerja is carrying out in partnership with Virgin Media Business.

Health and social care workers across Lancashire are to benefit from a new £9m high-speed network.

The project will include the delivery of a 10Gbit/s network with wireless, Local Area Network (LAN), voice, Remote Access Service (RAS) and mobile services connecting 11 hospitals, 85 health centres, clinics and surgeries, 33 mental health and social care departments, three prisons and 37 other NHS sites. The network will be supported by a single bespoke service desk, centralised with the aim of improving efficiencies, optimising online security and enhancing the patient experience.

Virgin Media Business will work in partnership with infrastructure and security firm Imerja to install the initial stage of the project, including the development and management of the service desk. The infrastructure should take around three years to fully install.

View the full post here.

Bolton-based IT services provider, Imerja has successfully completed a project to implement a flexible working strategy for Warrington Borough Council.

The work, carried out in partnership with Virgin Media Business, involved installation of encryption technology on all laptops and USB devices as welll as providing secure remote access allowing people to work either from home or other mobile sites. It was introduced alongside new remote working policies to ensure that mobile working is properly policed.

Ian Jackson, Managing Director of Imerja, commented: “Most councils now understand the necessity of high-capacity network access and data security, and we are delighted to have been able to supply the solutions that Warrington required. The council is now benefiting from increased resilience, capacity and functionality, meaning that services can be delivered in a more efficient manner.”

Ian Hawkins, service design & delivery manager at Warrington Borough Council, said: “This project has been extremely successful for the council and we are quickly reaping the benefits of a more flexible workforce.”

Read the full article on the Crains Website

This is the overwhelming opinion of those questioned in this year’s annual customer satisfaction survey, which also revelaed that Imerja is providing positive, timely and appropriate contributions to their business and is in turn with both their current and future needs.

All customers reported they enjoy a good working relationship with imerja, with 85% stating that they feel their enquiries have always been responded to in good time.

And to top it all, 100% of customers that responded reported being very satisfied with the capability of the technical specialists and engineers they have worked with over the last year.

These excellent results reflect how well Imerja understands and responds to the needs of its customers across the board. It is important to have confirmation not only that the service being provided is worthwhile, but also that customers are happy with the more personal side of the relationship, and with the way in which any problems are handled. As the company expands, it is invaluable to see that outstanding service can be maintained with over 71% of customers stating that they are more than satisfied with imerja’s approach to the management of their account.