Tel: 0330 332 7933

Imerja Logo business IT solutions & managed services

now part of Intercity Technology Logo

Operational Board

Ian Jackson

Ian Jackson, Managing Director

Ian is the co-founder of Imerja and has over 25 years’ experience in IT with particular focus on communications infrastructure and security.

As MD, Ian has led the company’s strategy, growth and service development since 2004, developing opportunities in emerging sectors and bringing new services to market, including Imerja’s modular m|four services suite which has seen increased profitability and sustainability through securing multi-year contracts.

Prior to Imerja, Ian worked in both the public and private sectors as a customer and supplier. As an ITIL qualified consultant in Service Support and Service Delivery, Ian has a wealth of experience and knowledge with the ability to offer expertise in all areas of IT service delivery whilst understanding customers’ needs.

Entrepreneurial by nature and with a keen interest in technology, Ian enjoys challenging traditional boundaries on how IT is deployed in the workplace, helping to develop inventive solutions and services for customers. He was instrumental in forming partnerships with Virgin Media Business, which has allowed Imerja to broaden its reach and be involved with truly innovative projects, like the Cardiac and Stroke Network across Lancashire and Cumbria, which is underpinned by Imerja’s in-house Video as a Service (VaaS) offering.

Ian remains hands-on; offering strategic advice and guidance, business class design and trouble-shooting on a consultancy basis, along with technical account management and managerial responsibilities of technical teams. He retains very strong relationships with key individuals and organisations in the local and central government arena as well as private sector.

Ian is a member of the Institute of Directors NW Region and an active supporter of business networking events, whilst also helping to facilitate and motivate business gatherings and technical workshops for customers and business partners alike. In recognising Ian’s strengths in his role, Ian was awarded the Institute of Directors (IoD) Award for Corporate Social Responsibility in 2009 and was shortlisted again for NW Director of the Year in 2012.


Matt Jackson

Matt Johnson, Technical Director

Matt is the co-founder of Imerja and has over 25 years’ business and technical experience working in IT including the design, implementation, support and management of complex communications networks.

As Technical Director, Matt is responsible for the development of the company’s IT strategy, ensuring excellence in delivery and overall management of the company’s professional services and support resources to meet changing operational needs. With the support of two senior line managers in the operations and services team, Matt motivates staff to fulfil organisational requirements; prioritises customer, employee and organisational requirements; monitors technical training requirements and; drives performance measures to ensure continual improvement.

Having worked his way up from an initial four-year apprenticeship on leaving school, he has held a variety of technical network specialist roles within large blue-chip companies responsible for design, installation and support of large, complex multi-vendor networks.

After seven years working for travel specialists Galileo, Matt joined a systems integrator working as the design authority and lead technical consultant on major projects around the UK including Sefton Learning Grid, campus backbone and residence LAN infrastructures for Southampton University, WAN for Credit Suisse First Boston bank, and Data Centre LAN for Vodafone. Matt also account-managed a number of key customers, responsible for the largest customer account with his former employer with annual revenues of more than £3 million from the single account.

Matt has strong communication skills and is able to form excellent working relations with customers, suppliers and colleagues.


Mark Evans

Mark Evans, Commercial Director

A founder member of Imerja with over 20 years’ industry experience, Mark worked as Marketing & Communications Director for eight years before taking on the role of Commercial Director in 2012 with specific responsibility for commercial governance, financial management, HR, PR/communications and quality management.

After graduation and completing his M.Sc. in geographical information systems, Mark worked as a researcher at Leicester University, and developed a pilot geographical information system (GIS) to examine the incidence of ischemic heart disease in Leicester and surrounding areas, before moving to West Midlands District Health Authority in 1991. Working in the department of public health medicine, Mark was involved in the design, implementation and support of IT systems including regional healthcare purchasing, patient record management solutions and GIS.

Following a period living and working abroad, including three years’ residency in Hong Kong working with environmental engineering consultancy Montgomery Watson (Asia), Mark returned to the UK where his career focused more on commercial and business development.

Initially re-joining Montgomery Watson (UK) working in the international division, he was part of a multidisciplinary team responsible for managing tender opportunities for projects in the UK and overseas, with particular focus on the EMEA region. Subsequent roles with SAS Institute, Cable & Wireless and Satelcom (UK) exposed Mark to a wide range of business environments including business analytics, internet service providers, hosting services, converged infrastructure, video solutions, network security and managed services.

Dave Hynes

Dave Hynes – Finance Director

Dave is a qualified accountant who joined Imerja in January 2013 as Finance Manager. He was previously engaged by the company as part of his role as senior audit manager at Fairhurst Chartered Accounts where he was responsible for a portfolio of more than 100 clients. Dave has, therefore, been actively involved in the accelerated growth of the company over the past four years.

Dave is responsible for the running of the finance department and ensuring that all costs are operated within the budget agreed by the Board of Directors. Dave works closely with Imerja’s suppliers and channel partners to ensure that all supplier terms are aligned with the customers. He is actively engaged with the sales team, empowered to make margin calls on business whilst ensuring that the company maximises revenue opportunities.

George Ratcliffe

George Ratcliffe – Operations Director

George has 25 years’ operations, project and commercial management experience in service delivery working within IT organisations. This wealth of expertise has seen George responsible for implementing business processes and policies to ITIL standards, delivering high value projects on time, within budget, and to clearly agreed and documented requirements across a diverse customer base.

George joined Imerja in 2009 as Operations Manager. Heading up the company’s 24x7 operational services team, George is responsible for the service delivery of all support contracts including reactive and proactive services, business development of monitored and managed services, post-sales project management and implementation of new annuity business, as well as the management and development of Operations and Service Desk staff.

Earlier in his career George spent 11 years working at Galileo in network operations, planning and project management roles. He then moved to Satelcom as a senior project manager before taking on the role of Commercial Manager in 2002. The subsequent acquisition of Satelcom by Logicalis UK saw George appointed Head of Procurement & Logistics in 2005 before joining Imerja in April 2009.

Phil Wagstaff

Phill Wagstaff – Services Director

Phill joined Imerja in 2005 as a Project Manager, bringing with him 10 years’ experience of working in high tech industries. A registered PRINCE2 Practitioner, Phill maintains a strong, hands-on approach, responsible for delivering high value projects on time, within budget, and to clearly agreed and documented requirements across a diverse customer base. A graduate in International Business, and with overseas working experience, he has a strong blend of structured project management expertise coupled with excellent intercommunication and organisational skills – characteristics which saw him twice receive the Company Employee of the Year Award at his previous employer.

Since joining Imerja, Phill has fulfilled a number of key roles within the business including Account Manager of key customer accounts and managing the sales team during a period of rapid growth. In July 2012, Phill took the position of Services Manager with national responsibility for leading Imerja’s professional services team, focused on the pre-sales design, implementation and transition of Imerja’s network, security and hosted offerings. In 2014 Phill returned to the sales arena, taking up the role of National Sales Manager, bringing his experience and skills in developing exciting propositions across all areas of network infrastructure and in all market verticals in the UK.

Phill has a well-earned reputation for developing strong relationships through his commitment to achieving joint goals and his end-to-end experience of Imerja’s value proposition and the prevailing IT challenges our customers face meaning he is perfectly placed to advise on all aspects of project lifecycle and delivery.